Frequently Asked Questions

Top Questions

What is The Edit?
The Edit is a new way to buy vinyl. Sign up with your mobile number and we'll send you a new vinyl album selection daily via text. Love what we send you? To buy it, just reply YES.
What is The Edit?
The Edit is a new way to buy vinyl. Sign up with your mobile number and we'll send you a new vinyl album selection daily via text. Love what we send you? To buy it, just reply YES.
What type of albums do you sell?
We sell new and reissued vinyl records priced at $13 and up.
What type of albums do you sell?
We sell new and reissued vinyl records priced at $13 and up.
How does payment work?
The first time you reply YES, we'll send you a secure link where you can provide your shipping address and credit card information. From then on, we'll use that info. We will never ask for payment information in a text message.
How does payment work?
The first time you reply YES, we'll send you a secure link where you can provide your shipping address and credit card information. From then on, we'll use that info. We will never ask for payment information in a text message.
What does replying LIKE and DISLIKE do?
When you reply LIKE or DISLIKE to your picks, we use that information to personalize the selections we send you to better suit your tastes.
What does replying LIKE and DISLIKE do?
When you reply LIKE or DISLIKE to your picks, we use that information to personalize the selections we send you to better suit your tastes.
What other keywords can I use?
  • START - to join The Edit
  • YES - to order the selection you've received in your most recent message from us
  • LIKE - to tell us you like the album/artist and would like to see similar selections
  • DISLIKE - to tell us that you don't want to see similar albums or artists
  • OWN - to let us know that you already have the selection
  • NEXT - to receive another vinyl pick on demand
  • CANCEL - to cancel an order made within the last hour
  • GAME - to play our game and help us learn your musical tastes
  • PAYMENT - to update your payment and shipping information
  • HELP - to receive our support email and phone number
  • STATUS - to get an update on your orders from the last 3 weeks
  • STOP or UNSUBSCRIBE - to unsubscribe from The Edit
What other keywords can I use?
  • START - to join The Edit
  • YES - to order the selection you've received in your most recent message from us
  • LIKE - to tell us you like the album/artist and would like to see similar selections
  • DISLIKE - to tell us that you don't want to see similar albums or artists
  • OWN - to let us know that you already have the selection
  • NEXT - to receive another vinyl pick on demand
  • CANCEL - to cancel an order made within the last hour
  • GAME - to play our game and help us learn your musical tastes
  • PAYMENT - to update your payment and shipping information
  • HELP - to receive our support email and phone number
  • STATUS - to get an update on your orders from the last 3 weeks
  • STOP or UNSUBSCRIBE - to unsubscribe from The Edit
Can I request a specific album or artist?
You bet. Just text us the name of the album or artist, and we'll check our vast library to see if we have it.
Can I request a specific album or artist?
You bet. Just text us the name of the album or artist, and we'll check our vast library to see if we have it.

More Help

How It Works

How does The Edit work?
First, join with your mobile number. We'll then send you a daily text with albums we think you'll love. You can LIKE or DISLIKE your daily pick, and based on that information we'll tailor your selections to better suit your musical tastes. Want it? Reply YES to buy and we'll send it your way!
What if I don't like the albums you're sending me?
We likely don't know enough to send you what you'll love. Reply LIKE or DISLIKE to your picks and we'll use that information to personalize your selections to better suit your tastes. You can also text us the name of the albums or artists you're interested in.
Is there a cost to join?
Joining The Edit is free! Text message and data rates may apply depending on your mobile plan and carrier.
Where is The Edit available?
Within the United States.
Will you keep my phone number private?
Absolutely. We will only use your phone number to send recommendations, confirm your order, or to let you know about any updates. We will never sell your information to a third party.
How do I provide feedback?
We're always here, and would love to hear your feedback! Just text us what you'd like to see in the future.
How do I unsubscribe?
Just reply STOP at any time. If you accidentally unsubscribed, text START to join again.

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Purchasing & Payment

How do I make a purchase?
Just reply YES to your daily text and it's yours. Simple, huh?
How does payment work?
The first time you reply YES, we'll send you a secure link where you can provide your shipping address and credit card information. From then on, we'll use that info. We will never ask for payment information in a text message. We use Stripe for payment processing. They are a PCI Level 1 Service Provider used by companies like Fitbit, Kickstarter, Twitter, and Lyft.
How do I update my payment and shipping information?
Just text us the keyword PAYMENT and we'll send you a secure link to update it.

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Shipping

How much does shipping cost?
We try to keep shipping as affordable as possible. It will always be listed with the offer.
Do you provide tracking numbers?
Of course. When your order ships, we'll text you a link to track your order.
I never received a tracking number. What do I do?
Text us the keyword STATUS and we'll send an update on your recent orders.
Do you have international shipping?
No, unfortunately not. To order from The Edit you must have a US mailing address.

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Cancellations & Returns

How do I cancel an order?
If you ordered an album and realized "Hey, I don't think I want this." just text CANCEL within an hour of your original purchase.
Can I return an album?
Of course. If something is wrong with the album, just text us a picture, and we'll get the return process started.

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